Blog

How-to guides for operators. Engineering depth for developers.

Engineering Oct 14, 2026

Priority decay: fairness without code

How Linie's priority decay formula prevents VIP entries from blocking the queue indefinitely — and why we chose time-based decay over position-based.

5 min read
Developer Oct 12, 2026

Building an AI agent with a managed queue in 50 lines

A step-by-step walkthrough of using the Linie REST API with an LLM agent to manage appointment slots in real time.

8 min read
Operator Oct 10, 2026

Why WhatsApp works better than SMS for queues in Singapore

Open rates, delivery reliability, and user expectations — why the channel choice matters more than the message content in SEA.

4 min read